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Psychotic Ninja

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Posts posted by Psychotic Ninja

    Vent

    in Free-For-All

    Posted

    Eesh, you're always gonna get some weird customers like that. But with the first scenario, did you ask the lady what the 'sweater' looked like exactly? Colours, material, patterning, deco, stuff like that. That can help avoid confusion and conflict.

    Also I'm not sure how your job exactly works but if people can just say; "Yeah that's my clothing", can't anyone do that and just steal something that's not theirs? XD

     

     

    Yeah, she was describing the back of the sweater-that-totally-looked-like-a-jacket, but not the inside, which I had up. It was only when I had lifted it a little to try and tag our tag on top of the clothing's tag, when she had noticed the back of the sweater. As far as potentially stealing someone else's stuff, honestly, the closest that has happened, the person who 'stole' the clothing called back and said he had someone else's. Which was caused with a mix up on the tagging. But ultimately, before we can hand back your clothing, we ring you up, we match the information given to us with the information on the clothing. If anything, they'll tell us they're picking up someone else's, like their wife's clothing.

    Vent

    in Free-For-All

    Posted

    Oh boy two issues, both work related.

     

    First one: So, I get a call from a lady saying how she brought in her home made sweater, and was told drycleaning it would cost $5.89. She was later told it would cost $15 something. (Nothing I can do about it) she then tells me she wants it returned so she can get it cleaned elsewhere. She comes in, demanding her sweater, and I have no clue where it was put. So I'm searching for it, as she's describing it, and she's getting impatient. She threatens to call the police, and she wants me to call the manager or the owner(s) (manager doesn't like being called after hours so that's a no go, and I don't have any of the owner's numbers). There's also the lady who first helped her, and suggested the $15, but there's little she can do at this point, and plus reaching her is iffy. I tell her that, even though she doesn't like it, she might have to come back the next day. As I'm saying this, I start to go back to my job, tagging clothing. As I pick up this jacket like outfit, she tells me that's her sweater. This thing? It looks like a hand made jacket, not sweater, which would be $15 something (thoughts, not what I said) I just hand it to her. She still threatened to call someone (owner or manager) and complain.

     

    I don't know if it could have gone better or what, from my perspective, I did all that I could do.

     

     

    Second situation: So last Friday, dude came, to drop off clothes, wrote a check, and asked if we could turn it in on the 10th. Never dealt with that kind of situation before, don't know all the details that go into something like that, unless it's something as simple as holding the check until the 10th (at the earliest). I even told the guy that I don't know if it can be done, but we can try. (Do note, he has a thick accent so it can be tricky to understand what exactly he's saying). He called tonight, bringing up the check, and from what I can gather, the check was turned in to the bank, and he was complaining the check bounced or something. I don't know, hard to tell with his accent. Didn't help that I had to help one customer, while on the phone with another.

     

     

    It's moments like these, I fear I will end up fired.

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